Refund policy

Last update on May 1, 2020

Thank you so much for purchasing from ViparSpectra. ViparSpectra strives to provide not only great products but also excellent service, whether you bought our products from the Online Store or via any other retail channels.

30-Day Unconditional Return and Refund

For each physical product sold by ViparSpectra, we offer a 30-day unconditional refund guarantee. To be eligible for a return, you must keep the item in the original packaging, and we also require a receipt or proof of purchase. 

Once your return is received, we will process your refund, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Virtual products, such as gift cards, are exempt from being returned.

Limited Warranty 

ViparSpectra also provides an up to 2-year limited warranty for every product we sold. Depending on different issues, we may process a full refund, partial refund, exchange, or repair for you.

Late or Missing Refunds 

If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before they officially post your refund. Next, contact your bank. There is often some processing time before a refund is posted.

If you still have not received the refund yet, please contact us at support@viparspectra.com for further assistance.

Shipping

We have local after-sale service centers in the UK, DE, FR. Usually, we will provide a free return shipping label.

Please do not send your purchase back to the manufacturer.

We are responsible for return shipping charges when returning an item(s) within 2 years since the date you have received our item(s).